Thekwini Toyota Durban is the 2015 Toyota Dealer of the Year
Thekwini Toyota Durban was recognised for their exceptional performance in 2015 and awarded the 2015 Toyota Dealer of the Year. This marks a first for this dealership.
“This award to Danny Govender and his team at Thekwini Toyota Durban is richly deserved. Their outstanding performance is clear proof that strong leadership and an engaged group of people make all the difference,” said Calvyn Hamman, Toyota South Africa Motors Senior Vice President of Sales and Marketing.
“While Danny is personally involved with all areas of the business, he allows his management team to lead their own departments, resulting in a very innovative and highly motivated team. Particular attention to all the development programmes proved to be his winning formula,” said Hamman, adding that the Toyota Dealer Awards are always hotly contested and the competition is fierce.
Awarded annually, the Toyota Dealer Awards are based on a comprehensive set of metrics on which each dealer is measured throughout the preceding year. These measurements include customer service, environmental protection, financial performance and vehicle sales.
In selecting the 2015 Toyota Dealer of the Year, Toyota identified the best performing dealership in the small, medium, large and mega categories. Danny Govender and Thekwini Toyota Durban were recognised in the medium category and received the overall award; while Calvin Parry of Algoa Toyota Uitenhage, Brian Jones of Halfway Toyota Shelly Beach and Martin Klopper of Halfway Toyota Fourways were awarded for their outstanding achievements in the small, large and mega categories respectively.
Toyota recognised several dealers and dealer groups during its award ceremonies; including the coveted Chairman’s Achievement Award. This award is awarded at the discretion of Dr Johan van Zyl, the President and CEO of Toyota South Africa Motors. This year it was awarded to Thys Meyer of Audensburg Toyota for his passion, loyalty, ethics, as well as his great contribution to the motor industry and Toyota SA.
Following the special Chairman’s Award, Toyota celebrated the dealership with the best environmental initiatives. This award was earned through merit and exemplary recycling initiatives and active involvement in the community to promote eco-friendly behaviour. In addition to providing 100 refuse bins to schools and public areas and planting 400 trees in their vicinity, the dealer also assumed responsibility for most of the recycling in town for which they have a dedicated team. Toyota recognised Werner Horn of Malalane Toyota for taking responsibility, creating awareness and caring for their immediate society.
Apart from the Chairman’s Awards, Toyota also singled out the dealer with the highest level of customer experience. For an exceptional customer experience score for the past year, Toyota recognised Andries de Villers of Rola Toyota Bredasdorp.
In a related category Toyota recognised its best performing monitor service dealer. Toyota’s monitor service dealers act as specialist resolution dealers for complex problems or problems that do not have an apparent solution. Kevin Murphy of McCarthy Toyota Ballito received the Monitor Dealer of the Year award.
Toyota Financial Services (TFS) also recognised the best performing Toyota dealer and this year Johan Boonzaier of Waterberg Toyota Modimolle received the Toyota Financial Services CEO award.
Other awards – Vice President’s Awards
The Toyota Vice President’s Awards recognise the best overall achievements in various functional categories, including, vehicle marketing, Automark, parts and service and customer experience. Toyota recognised the following dealers for their outstanding achievements:
- Vice President’s Award: Vehicle Marketing – Thekwini Toyota Durban (Danny Govender)
- Vice President’s Award: Customer Service – Halfway Toyota Fourways (Martin Klopper)
- Vice President’s Award: Automark – Barloworld Toyota Centurion (Johann Folscher)
- Vice President’s Award: Customer Experience:
- Mega: Durban South Toyota (Amiraj Rampathy)
- Large: Pat Hinde Toyota Boksburg (Andre Breytenbach)
- Medium: Thekwini Toyota Westville (Michael Koberstein)
- Small: Rola Toyota Bredasdorp (Andries de Villiers)
Toyota South Africa Motors also recognised the most proficient Divisional Group Managing Director and Group Managing Director of Dealer Groups in the Toyota network. Alfie Rieckhoff of the Thekwini group was recognised in the Divisional category, while Robert Newton of the Halfway group received the Group Managing Director of the Year award.
